Traditional problem solving falls short in complexity.
You need integrated expertise.
Most organizations still rely on linear, expert-driven approaches - methods designed for predictable problems with clear answers.
But today’s complex challenges rarely fit into one discipline. And they’re interconnected, ambiguous and fast-changing.
The workshop gathers the insights. The insights determine the strategy. The success of the strategy is dependent on change management, which determines your communication approach.
The solution? You require an intergraded approach.
The Ripple Effect of Using the Right Approach
Complex challenges rarely fit into one discipline. This is why for over a decade I've used the Design Council's Double Diamond, an integrated and human-centered method to create clarity, alignment, and momentum around your most complex challenges.
The result?
Business
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Better decisions grounded in real needs
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Clearer priorities and more aligned action
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Solutions that actually stick
People
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Greater confidence navigating ambiguity
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Stronger collaboration and shared ownership
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Renewed energy and momentum
Hi. I'm Terri
I'm your problem solving guide - you can call me your Solution Sherpa.
In my 10+ years in organizational development and systemic design, I’ve had the good fortune to have helped leaders and teams solve critical organizational problems.
By teaching and facilitating a clear, structured approach to analysis and problem-solving, I help clients build their capability in addressing ambiguous or “stuck” challenges that have held them back.
I help navigate complex challenges by providing integrated facilitation, change management and communication solutions
My unique approach forces you to think big and identify the underlying problems of your challenge from multiple perspectives, so you can implement solutions desirable to your end-user, feasible to implement and viable to sustain.
Employee + Customer Experience Design
Visualizing how services and systems work (or don’t).
Strategy + Planning Workshops
Using systems thinking to align strategy, policy, and operations.
Facilitation for Complex Challenges
Guiding teams from insight to action using proven sprint and facilitation methods.
Training + Capability Building
Teaching teams how to use these tools themselves.